| Job Title | Associate Manager, Investor Services (IRE028) |
| Job Category | -Funds (Shareholder Services/Transfer Agency) |
| Vacancy location | Ireland, Dublin, Dublin City |
| Short description: | To review and co-ordinate the workflow within the Investor Services Team. |
| Long description: | •The management of Investor Services for allocated clients and for new clients coming on board.
•To ensure the day to day activities are co-ordinated and scheduled on time – providing a premium service on behalf of the Investor Services Department.
•To focus on and deliver upon strategic and development aspects of the business.
•To be a point of contact for all clients.
•To attend client visits when required.
•To provide guidance to team members regarding client queries and to develop and implement solutions for all queries.
•Identify and implement improvements for Client Service Delivery.
•Training and mentoring team members.
•To create, develop and maintain procedures to ensure an efficient and effective workflow while enabling an excellent service to all clients.
•To be actively involved in Project Management throughout the organisation.
•To provide excellent “internal customer service”.
•To keep up to date in regards to the dynamic changes within the business environment.
Professional Experience Required
•A third level qualification required.
•A minimum of 5 years experience required within the Hedge Funds Industry.
To include direct contact with clients and 2 years management experience.
•A through knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department.
Personal Skills Required
•To take responsibility and accountability for all aspects of the role.
•To be client focussed.
•To lead by example.
•To maintain and display a high level of professionalism when dealing with clients, investors and colleagues.
•To have a proactive approach to all challenges.
•To be self motivated.
•Ability to work under pressure within tight timeframes.
•Ability to organise and manage multi projects.
•Complete confidence regarding the decision making process and guiding staff.
•Excellent oral and written communication skills.
Key results areas:
•Satisfied clients while exceeding client expectations regarding client service delivery.
•Creating an environment where staff are highly motivated.
•Good communication throughout the organisation and within the team.
•Efficient and effective procedures and processes in place.
•To gain optimum benefits from the technology that is available throughout the organisation. |
